As our name indicates, there are two aspects to Customer Returns Consulting. The first is understanding when, why, and under what circumstances your customer returns. The second, is to measure what sort of returns you are receiving from your customer base by identifying your loyalists and your detractors. By keeping your finger on the pulse of your customer, you will undoubtedly improve the efficiency of your operations, increase your customers' loyalty, and be rewarded by higher revenue and profits!