I am a consultant at Customer Returns Consulting. I specialize in enabling midsize through F500 to hear their clients real-time, and to execute actions that improve customer loyalty and overall operations. In addition, I was recently recognized as an Industry Expert by Vista Research and the Society of Industry Leaders. (www.societyofindustryleaders.com)
Companies need to understand the impact a negative customer experience has on their "good profit". Our economy will never settle until companies realize that buying more revenue through advertising and sales will never produce the "good profit" that is necessary to sustain companies in hard times, as we are seeing today. We know the economy will have ups and downs. History proves it. The companies that survive are the companies who make both their investors and customers alike happy through a superb customer experience.
Welcome Message
As our name indicates, there are two aspects to Customer Returns Consulting. The first is understanding when, why, and under what circumstances your customer returns. The second, is to measure what sort of returns you are receiving from your customer base by identifying your loyalists and your detractors. By keeping your finger on the pulse of your customer, you will undoubtedly improve the efficiency of your operations, increase your customers' loyalty, and be rewarded by higher revenue and profits!
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